Feedback form of issue or problem

feedback

Fill the form and submit the issue or problem of Kine camera, and we try to give you feedback in one working day (Chinese holiday may be different from your country). You need to provide following information to help us provide solution for you:

  1. SN of camera;
  2. Photos or video to reflect the issue/problem your camera have. Suggest send the video to us by wetransfer, or upload the video to www.copy.com, and share the link with us.
  3. Please provide us the slate.txt, bmp file, screenshot, or some original clips to us if your issue is related to the image quality. You can also use wetransfer or copy.com to do it.

Besides, please read the operation manual which may address your issue already. Download operation manuals of Kine camera.


Feedback Form of Kine Camera

1. Kine Camera Model (Required)
 A. TERRA 6K B. TERRA 5K C. KineMAX 6K D. KineMINI 4K

2. SN of Kine camera (like 5C3B-8A34, at the bottom of camera, or About in KineOS)

3. Description of the Issue/Problem (Required)

4. Video link of the issue/problem

5. Level of the issue/problem (Required)
 A. Small issue, like a bug B. have some impact C. Severe issue D. Fatal, I can NOT use the camera

6. The Kine camera I used (Required)
 A. Fist time usage B. Rented C. My own camera D. I'm old customer :)

 Leave contact information

1 Name (Required)

2. e-mail (Required)

3. Company/Institute (Required, can be filled as Freelancer/Individual)

4. Phone Number (Required)

5. Mailing Address (Required)

Please fill captcha
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Note:

  1. We try to give you feedback in one working day (Chinese holiday may be different from your country).
  2. Photos or video to reflect the issue/problem your camera have. Suggest send the video to us by wetransfer, or upload the video to www.copy.com, and share the link to us.
  3. Send the images or slate.txt to us by email: Send us Email >
  4. Your private information will be protected.